Symantec endpoint protection client not updating definitions

01-Oct-2017 14:32

Definition builds for all other products remain the same.To correct the definition date showing on SEP 11.0.x and SEP 12.0 SBE clients, customers can configure clients to download the latest ‘Virus and Spyware Protection’ definitions directly from Live Update.This is due to the SEPM server having ‘Virus and Spyware Protection’ definitions with a date of December 2009.Once patches are available and this temporary problem has been corrected by Symantec, details will be posted to this KB article.

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Relative definition age can be determined by the revision number.

Any content with a date of 1/1/ AM or newer will be purged from the SEPM if the maximum number of definitions revisions has been reached.

Since 12/31/09 rev xxx is considered the latest content available to the SEPM, a client will not update to a content revision later than the highest numbered revision available on this date.

These definitions are properly dated as 2010 definitions.

After making this change, after running Live Update on a client, the ‘Virus and Spyware Protection’ definitions will have a January 2010 date.

Symantec is aware of this issue and is currently investigating it.

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